At LendingClub, we take the health and safety of our members and employees seriously. We’re following CDC guidelines and actively monitoring the situation of COVID-19 (Coronavirus) in the United States and our local communities.
Hopefully we can answer some of your questions about how COVID-19 might affect our members and employees.
Will my LendingClub account be affected by COVID-19?
We don’t expect any disruption to your account. All open loan applications are still being reviewed, and you should check your email for the latest information. You can also check your loan balance, account activity, and payment information anytime by signing in to your Member Center.
What if I experience financial hardship because of COVID-19?
All LendingClub members have a 15-day grace period to make payments with no penalty. However, if you are unable to make your regular payments due to COVID-19 (coronavirus), you may be eligible for a deferred payment plan. You can easily apply online in three steps:
- Sign in to your Member Center.
- Click on the blue banner. Note: If you don’t see the blue banner right away, try refreshing the page.
- Answer a few questions.
Within 7-10 days, you will receive an email confirming whether you are approved.
For other urgent questions about payment, contact us by calling 877-759-2200. We're here and ready to help Monday through Thursday from 5 am – 8 pm, Friday from 5 am – 5 pm, and Saturday from 8 am – 5 pm Pacific Time.
Keep in mind, we may experience heavier than usual call and email volumes during this time, so we ask for your patience if you need to contact us directly.
What do I do if I’ve already applied for a deferred payment plan?
Thank you for reaching out and letting us know that you need help! Within 24 hours you will receive a confirmation email that we received your request. Within 7-10 days, you will receive an email confirming whether you are approved. Thank you for your patience; we’re working around the clock to communicate with all members as quickly as possible.
What are you doing to protect employees and the public?
We have already taken measures to lessen the risk of illness in our communities. We’ve increased cleaning and sanitation efforts in our offices, canceled all nonessential events and meetings, and asked all employees to work from home temporarily. If necessary, we will take more actions to help lower the chance of employees and the public contracting or spreading the disease.
Where can I get more information about COVID-19?
Visit the CDC for the most current information about the Coronavirus.
Again, your health, safety, and financial wellness are our top priority. We are watching the situation closely and preparing to help in any way we can.