When you apply for a loan, we use a soft credit inquiry to understand your credit history. This type of inquiry won’t hurt your credit score. Although you can see it on your credit report, rest assured that creditors and others who view your credit report won’t.

The specific reasons why your loan application was declined are provided in an adverse action notice. You can view your adverse action notice by navigating to the Loan Documents page from your Account Summary.

If we’re unable to offer you access to a loan at this time, you can immediately apply for a loan through one of our lending partners. Go to your Account Summary for more information.

You’re also welcome to come back and apply with us again in the future. Keep in mind that your credit profile can change every 30 days, and this may result in a different outcome next time.