We reimburse investors for the unpaid principal balance of a Note that is dependent on a loan obtained through identity fraud. We generally recognize the occurrence of identity fraud upon receipt of a police report regarding the identity fraud. This reimbursement for identity fraud only provides an assurance that our borrower identity verification is accurate; in no way is it a guarantee of a borrower’s self-reported information (beyond the borrower’s identity) or a borrower’s creditworthiness.
LendingClub uses robust authentication technology to verify identities. If you suspect that one of your Notes is associated with a case of identity theft, please contact us at firstname.lastname@example.org. In cases of proven identity theft, LendingClub will pay investors the unpaid principal balance of their Notes.