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Your Account

Managing your account

You can view or change your password, address, phone number, and email address right from your Member Center. 

In this article:

Changing your password

  1. Sign in to your Member Center and click Settings.
  2. Click change password.
  3. Enter your old password.
  4. Enter and confirm your new password. To create a strong password, use special characters, like $ or %, as well as both upper- and lowercase letters.
  5. Click Submit to reset your password.

You can now sign in to your Member Center with your new password.

If you’ve forgotten your password:

  1. Click Forgot Password on the sign-in page.
  2. Enter the email address you used to open your account then click Submit. We’ll send you an email with a password reset link. If you no longer have access to that email address, call us at 888-596-3157 for help. We're here Monday through Friday from 5 am to 5 pm, and Saturday from 8 am to 5 pm Pacific Time.
  3. In the email, click the Reset Password. If you can't finish resetting your password the first time, just click Forgot Password on the sign-in page again, and we’ll send you a new email with a unique link.
  4. On the Reset Password page, enter the requested information. For your security, you'll be asked to confirm that information to reset your password.
  5. Enter and confirm your new password. To make sure you're creating a strong password, include special characters, like $ or %, as well as both upper- and lowercase letters.
  6. Click Submit. You’ll receive an email confirming that your password has been updated.

You can now sign in to your Member Center with your new password.

If you're still having trouble signing in, your account may not be active. For example, if you check your rate, but don’t accept any of the loan offers, your account may be deactivated after several months. If this is the case for you, you’ll need to open a new account. 

Securing your account with two-step authentication

Two-step authentication adds another layer of security to your account and makes sure you're the only person who can access your account. Once you turn it on, you access your account by signing in and entering a time-sensitive verification code sent to your email.

How to set up two-step authentication:

  1. Sign in to your Member Center.
  2. Click Settings.
  3. Click Change opt-in next to "Two-Step Authentication."
  4. Click the switch to turn on two-step authentication for your account.

How it works:

Once two-step authentication is active, you'll need a verification code plus your login information each time you sign in to your Member Center.

  1. Sign in to your Member Center.
  2. Check your email for a message from us.
  3. Enter the verification code from the email in the Security Code field and click Sign in.
    This code is good for 10 minutes. If you can’t use the verification code within that time frame, click Resend it now to get a new code. Each time you request a new code, all previous codes expire. Only the most recent code will work. 

Changing your email address

  1. Sign in to your Member Center then click Settings in the upper right corner.
  2. Click Email.
  3. Enter your new email address. The email address must not be used with any other LendingClub accounts.
  4. For your security, you’ll need to enter your password and complete the CAPTCHA, which ensures that a real person is making the change.
  5. Click Save changes. 

Changing your address or phone number

  1. Sign in to your Member Center and click Settings in the upper-right corner.
  2. Click Address or Phone Number.
  3. Enter your new contact information.
  4. For your security, you’ll need to enter your password and complete the CAPTCHA to confirm that a real person is making the change.
  5. Click Save changes. 

Changing your name

Changing your legal name

To change the legal name on your LendingClub account, you’ll need to send us a legal document that confirms your name change. Once we get this document, we’ll update your name for you. You can submit:

  • Legal name change document
  • Court-issued decree
  • Legal court order
  • Adoption certificate
  • Government-issued ID from before and after the name change 

Correcting a misspelling

If there's simply a typo in your name, send us a current, government-issued photo ID. We’ll be happy to take care of the misspelling for you. For your security, do not send a copy of your military ID.

Related articles

Changing your bank account

Adding us to your address book

Confirming your email address 

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