Help

Your Account

Managing your account

You can view and change most of your account information right from your Member Center, including your password, phone number, physical address, and email address. You can also view, but not change, your loan number. Changing the name on your account requires a few extra steps.

Topics in this article:

Find your loan number

Your loan number is a unique identifier for your loan. When you call or email for help with your account, having your loan number handy helps our team locate your account information faster. You can find your loan number at the top of the page when you sign into your Member Center.

mceclip0.png

Change your password

  1. Sign into your Member Center and click Settings.
  2. Click change password.
  3. Enter your old password.
  4. Enter and confirm your new password. To create a strong password, use special characters, like $ or %, as well as both upper- and lowercase letters.
  5. Click Submit to reset your password.

You can now sign in with your new password.

If you’ve forgotten your password:

  1. Click Forgot Password on the sign-in page.
  2. Enter the email address you used to open your account, then click Submit. We’ll send you an email with a password reset link. If you no longer have access to that email address, contact us for help.
  3. In the email, click Reset Password. If you can't finish resetting your password the first time, you can click Forgot Password on the sign-in page again, and we’ll send you a new email with a unique link.
  4. On the Reset Password page, enter the requested information. We ask for additional information to keep your account secure.
  5. Enter and confirm your new password. To create a strong password, use special characters, like $ or %, as well as both upper- and lowercase letters.
  6. Click Submit. You’ll receive an email confirming that your password has been updated.

You can now sign in with your new password.

If you're still having trouble signing in, your account may not be active. For example, if you check your rate but don’t accept any loan offers, your account may be deactivated after several months. If this is the case for you, you’ll need to open a new account. 

Secure your account with two-step authentication

Two-step authentication prevents other people from accessing your account by adding an extra layer of security. After you turn on two-stop authentication, you’ll need to enter a time-sensitive code sent to your email every time you sign into your Member Center.

How to set up two-step authentication:

  1. Sign into your Member Center.
  2. Click Settings.
  3. Click Change opt-in next to "Two-Step Authentication."
  4. Click the switch to turn on two-step authentication for your account.

Using two-step authentication:

Once two-step authentication is active, you'll need a verification code plus your login information each time you sign in to your Member Center.

  1. Sign in to your Member Center.
  2. Check your email for a message from us.
  3. Enter the verification code from the email in the Security Code field and click Sign in.

This code is good for 10 minutes. If you can’t use the verification code within that time frame, click Resend it now to get a new code. When you request a new code, the previous codes expire. Only the most recent code will work.

Change your email address

  1. Sign into your Member Center, then click Settings in the upper-right corner.
  2. Click Email.
  3. Enter your new email address. The email address can’t be one already used for a different LendingClub account.
  4. For your security, you’ll need to enter your password and complete the CAPTCHA to confirm that a real person is making the change.
  5. Click Save changes.

Change your address or phone number

  1. Sign into your Member Centerand click Settings in the upper-right corner.
  2. Click Address or Phone Number.
  3. Enter your new contact information.
  4. For your security, you’ll need to enter your password and complete the CAPTCHA to confirm that a real person is making the change.
  5. Click Save changes.

Change your name

Change your legal name

To change the legal name on your LendingClub account, you’ll need to contact us. Select My Account > Profile Change from the menu, then write “Name Change” in the subject line and click Continue. You’ll need to attach a copy of a legal document that confirms your name change. Once we’ve verified that, we’ll update your name for you. Here’s what you can submit:

  • Legal name change document
  • Court-issued decree
  • Legal court order
  • Adoption certificate
  • Government-issued ID from before and after the name change 

For your security, do not send a copy of your military ID.

Correct a misspelling

If there's simply a typo in your name, contact us following the same instructions as above and attach a current, government-issued photo ID. We’ll be happy to take care of the misspelling for you. For your security, do not send a copy of your military ID.

Close your account

Once you pay off your loan, your account is no longer active. The payoff will be reported to the credit bureaus within 30 days from the date the final payment was made. If you need an official payoff statement, let us know. We’re happy to help!

If you applied for a loan and didn't accept or receive an offer, your account isn't active.

For instructions on paying off your outstanding loan balance, see paying off your loan.

For information on canceling or withdrawing a pending loan application, see canceling your loan application.

Related articles

Was this article helpful?