If a borrower dies while their loan is in repayment, we require the executor or administrator of the estate to send a death certificate to us. Then, we file a claim against the borrower’s estate to attempt to recover the outstanding loan balance. Depending on the size of the estate, we may not be able to recover the outstanding amount of the loan. If the estate does not include sufficient assets to repay the full outstanding loan amount, we will treat the unsatisfied portion of a loan as defaulted with zero value.