If you're having a problem making your payments, please contact us immediately at firstname.lastname@example.org or call us at 844-227-5011.
We give all borrowers a 15-day grace period to make payments with no penalty. Interest will continue to accrue on your loan daily, and any interest that accumulates from delaying your payment may result in an extra payment at the end of your loan term. If we haven't received payment within the 15-day grace period, we may charge a late fee, and depending on how late your payment is, we may work with collection agencies to recover the loan proceeds owed to investors.
Reporting late payments to credit bureaus
We report all account experiences—positive and negative—to one or more of the credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report, as will a record of on-time payments.