If you're having a problem making your payments, please contact us immediately at firstname.lastname@example.org or call us at 1-844-227-5011.
We give all borrowers a 15-day grace period to make payments with no penalty. If we haven't received payment by that time, we may charge a late fee, and depending on how late your payment is, we may work with collection agencies to recover the loan proceeds owed to investors.
Reporting late payments to credit bureaus
We report all account experiences—positive and negative—to one or more of the credit reporting agencies. Late payments, missed payments, or other defaults on your account may be reflected in your credit report, as will a record of on-time payments.