If you're having trouble making your monthly payments, please contact us immediately at firstname.lastname@example.org or call 844-227-5011. Our team members are happy to answer your questions and talk about your options.
Sometimes life happens. That’s why all our members get a 15-day grace period to make payments with no penalty. Keep in mind that interest will continue to accrue on your loan daily. That means delaying your payment may result in an extra payment at the end of your loan to cover the additional interest. If your payment doesn’t arrive within the 15-day grace period, you may be charged a late fee.
As you know, your loan is backed by investors. When you make payments on your loan each month, your investors are paid back. Depending on how late payments are, collection agencies may be used to recover the money owed. It’s because of timely payments that we can continue to offer access to great loans to members like you.
Reporting late payments to credit bureaus
We report all account experiences—positive and negative—to one or more of the credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report, as will a record of on-time payments.