Once you pay off your loan, your account is no longer active and the payoff will be reported to the credit bureaus within 30 days from the date the final payment was made. If you need an official payoff statement, you can contact us to request it.
If you applied for a loan and didn't accept or receive an offer, your account also isn't active.
Federal and state laws require that we keep record of your account information until the required record-retention period expires. For more information, see our Privacy Policy.
If you're looking to opt out of marketing emails and letters, contact us.
- For instructions on paying off your outstanding loan balance, see Paying off your loan.
- For information on canceling or withdrawing a pending loan application, see Canceling your loan application.
Related articles