If you want to cancel your loan application, please call us as soon as possible. Once your loan is funded, you have five calendar days to cancel it. If you do want to cancel, make sure you keep all the money in your account. We'll try to withdraw it within 5–7 business days.
If you want to cancel a balance transfer loan, you’ll be responsible for having the funds in your account within 30 days from the day your loan is issued. We’re unable to retrieve funds from your creditors, so you may need to contact them to collect those funds. We’ll try withdrawing the full amount, including the funds sent to your creditors, from your account as soon as you let us know it’s available.
If the full amount hasn’t been retrieved after 30 days, you’ll be responsible for repaying the loan, any fees, and interest. To find out more, review the Borrower Agreement.
Sections in this article cover:
- How to cancel a personal loan application
- How to cancel an auto-refinance application
- How to cancel a small business loan application
How to cancel a personal loan application
For personal loans, call us at 844-557-2551, Monday to Friday from 6 am – 5 pm Pacific Time.
How to cancel an auto refinance loan application
For auto refinance loans, call us at 888-845-0010, Monday to Friday from 6 am – 5 pm Pacific Time.
How to cancel a small business loan application
To cancel a small business loan, you can contact your Client Advisor directly or call us at 855-846-0153. We’re available and ready to help Monday to Friday from 7 am – 5 pm Pacific Time.
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